Refunds & cancellations
How deposits, cancellations, rescheduling, and no-shows work for Cloud Deploy lessons.
Scope
This policy applies to paid lessons offered by Cloud Deploy: the Support & Resistance Intensive, Private Chart Reviews, Group Practice Labs, and the Mentored Mapping Series. It does not cover third-party software subscriptions or brokerage fees you arrange separately.
Cooling-off and eligibility
If you cancel a booking 14 or more days before the first scheduled session, you receive a full refund of fees paid, minus any non-recoverable payment processing cost we were charged (itemised on request).
Cancellations 7 to 13 days before the first session receive a refund of 50% of fees paid, or you may transfer the seat to a later cohort once without extra charge (subject to availability).
Cancellations within 6 days of the first session, or after the first session has begun, are not refundable except where required by law or where Cloud Deploy cancels the offering.
Deposits
Intensives and the Mentored Mapping Series require a 30% deposit. The deposit is applied to the total fee. It is refundable on the same timetable as above. If you no-show without notice, the deposit is forfeited.
Partial refunds
If Cloud Deploy must cancel remaining sessions after a cohort starts (for example, instructor illness without a substitute), you receive a pro-rata refund for undelivered sessions. Completed sessions are charged in full.
Non-refundable items
- Practice Lab seats cancelled within 48 hours of start time
- Downloadable chart packs already issued for a cohort you attended in part
- Third-party venue fees on custom off-site workshops once booked
Rescheduling
Private Chart Reviews may be rescheduled once without fee if you give at least 48 hours’ notice. Later notice or a second change may incur a ₩30,000 administration fee. Mentored-series weekly calls can be moved within the same week when both parties agree.
No-shows
Missing a lab or review without notice counts as delivery of that seat. No refund is issued. Mentored-series missed calls are not extended beyond the six-week window unless we agree in writing.
Work already started
Once an intensive session has been delivered or a chart-pack has been issued for a cohort week, that portion of the fee is earned. Refund calculations exclude earned portions.
How to request a refund
Email hello@cloud-deploy.digital with your full name, booking reference, and reason. We confirm eligibility within five business days.
Processing time and method
Approved refunds are returned to the original payment method within 10 business days of approval. Bank timelines may add several days before funds appear.
Contact
Refund desk: hello@cloud-deploy.digital · +82 2-2141-5500 · 14 Samseong-ro 85-gil, Gangnam-gu, Seoul 06164.